Newsroom

Dear Valued Client,

Please be informed that our website will undergo maintenance on 10 April 2024 21:00 – 11 April 2024 03:00 (GMT+8). During the maintenance period, there might be downtime for the website.

Note:

• Client Portal, MT4 & MT5, PU Prime application will not be affected and operations will remain uninterrupted.
• For clients who would like to deposit and make withdrawals, kindly download our PU Prime application to submit the deposit and withdrawal requests.

Thank you for your ongoing support for the platform; we remain dedicated to serving you! If you have any questions or require any assistance, please contact our Customer Care Team via Live Chat, email: info@puprime.com or phone +248 4373 105.

Dear Valued Client,

Please be advised that trading hours for UK100/UK100ft on Friday will be adjusted starting from 12^th April 2024 to further optimise the competitiveness and improve the trading environment.

Please refer to the table below for optimisation:

*All dates are provided in GMT+3 (Server Time in MT4/MT5.)

If you have any questions or require any assistance, please contact our Customer Care Team via Live Chat, email: info@puprime.com or phone +248 4373 105.

Dear Valued Client,

Please be advised that the following CFD instruments will be automatically rolled over as per the dates in the table below. As there can be a pricing difference between old and new futures contracts, we recommend clients to monitor their positions closely and manage positions accordingly.

Expiration dates:

Please note:

• The rollover will be automatic, and any existing open positions will remain open.
• Positions that are open on the expiration date will be adjusted via a rollover charge or credit to reflect the price difference between the expiring and new contracts.
• To avoid CFD rollovers, clients can choose to close any open CFD positions prior to the expiration date.
• Clients should ensure that take profits and stop losses are adjusted before this rollover occurs.

If you have any questions or require any assistance, please contact our Customer Care Team via Live Chat, email: info@puprime.com.

Dear Valued Client,

Please be advised that the dividends of the following index CFDs will be adjusted by upcoming ex-dividend dates. The comment for trading index CFDs will be in the following format “Div&<Product Name>&<Net Volume>” which show in the balance after the close of the day before the dividend payment date.

Please refer to the table below for more details:

*All dates are provided in GMT+3 (Server Time in MT4/MT5.)

Please note the above data are subject to changes. Please refer to MT4/MT5 for details.

If you have any questions or require any assistance, please contact our Customer Care Team via Live Chat, email: info@puprime.com or phone +248 4373 105.

Dear Valued Client,

PU Prime would launch MT4 Server Version Upgrade to the latest version from 6 April 2024 00:00 hrs. to 02:00 hrs. (GMT+3) to provide a better and more reliable trading environment.

Access to trading accounts including PU Prime Apps and MT4 platform will not be available.

Deposit, withdrawal, data searching functions and account opening applications for MT4 accounts will not be available.

Latest MT4 Server: Version 1415

Please make sure your MT4 trading platform is up to date with latest version after 6 April 2024. You could check the version as follows:

PC: Open MT4 trading platform – “Help” – “About”
IOS: Open MT4 trading platform – “Settings” – “Settings”
Android: Open MT4 trading platform, then click in the navigation bar upper left – “About”

If it’s not the latest version, we recommend you uninstall the old version and download it again from PU Prime official website: https://www.puprime.com/mt4/

We would like to advise clients to manage their account and trades. Do ensure that there are enough funds in your trading account to maintain your open positions to prevent your positions from getting closed due to a margin call.

If you have any questions or require any assistance, please contact our Customer Care Team via Live Chat, email:info@puprime.com, or phone +248 437 3105.

Dear Valued Client,

Please note that in observance of the upcoming AU Daylight Saving Time on 7 April 2024, there will be changes to PU Prime’s trading schedule starting from 8 April 2024.

Kindly refer to the table below for the schedule of all the instruments that are subject to changes:

*All hours are provided in GMT+3 (MT4/MT5 Server Time).

Please note the above data are subject to changes. Please refer to MT4/MT5 for details.

Should you use an EA/Indicator that requires trading hours to be manually entered, please ensure that you make the necessary adjustments to reflect this change.

If you have any questions or require any assistance, please contact our support team via Live Chat, email: info@puprime.com or phone +248 437 3105.