Careers

Responsibilities & Duties

• Assist clients worldwide through a live chat support
• Answer e-mails, assist with the opening of client accounts, amend existing accounts, maintain client records and liaise with appropriate departments
• Demonstrate impeccable telephone etiquette and management
• Handle back office queries
• Support clients with technical and troubleshooting issues
• Report to the management
• Deal with complaints of a varying nature promptly and effectively
• Provide support and troubleshooting on MetaTrader platforms
• Liaise with all departments to resolve issues
• Liaise with the Compliance Officer regarding complaints and approval of accounts
• Provide all relevant information to clients regarding documents and materials for becoming a client

Requirements

• University degree in Economics, Accounting, Finance or a related field
• Previous experience in a similar position will be considered an advantage
• Excellent knowledge of English language; knowledge of any other language will be considered as an advantage
• Excellent spoken and written communication skills
• Ability to work efficiently under pressure
• Excellent computer skills (Microsoft Excel and Word)
• Knowledge of MetaTrader platforms will be considered an advantage