Notification of Market Reopen for Gold XAUUSD

Dear Valued Client,

We would like to update you that the earlier technical disruption from an upstream global exchange (CME) has now shown steady improvement. Liquidity and pricing stability for Gold (XAUUSD) have shown notable recovery and trading for Gold (XAUUSD) is now reopened.

Please be aware that market conditions at the CME exchange and across broader markets may still experience intermittent fluctuations. We will continue to monitor liquidity, pricing stability and execution quality in real time to ensure a smooth trading experience. Other gold crosses products will be reopened progressively based on actual market conditions.

We sincerely apologize for any inconvenience caused by this external incident. Trading for XAUUSD may now resume as normal.

If you observe anything unusual with your XAUUSD open positions, please contact our Trading Support Team at trading@puprime.com for immediate assistance. For general enquiries or further help, contact Customer Care via Live Chat, email info@puprime.com, or phone +248 437 3105.