Important Upgrade Notice

Dear Valued Client,

PU Prime will be conducting a scheduled important upgrade from 31^st January 2026 (Saturday) 00:00 hrs to 24:00 hrs (GMT+2).

Gentle Reminder:

During the maintenance period, access to the Client Portal, IB Portal, PU Prime App, MT4/MT5 trading platforms, PAMM Portal and PU Copy Trading will be temporarily unavailable.

Deposit and withdrawal functions, data searching, and account opening applications via the Client Portal, IB Portal, PAMM Portal, PU Prime App, and the “Sign Up” button on the official website will be temporarily unavailable. However, the official website will remain accessible.

Additionally, our Live Chat function will also not be accessible, from 31^st January 2026 (Saturday) 00:00 hrs (GMT+2) to 1^st February 2026 (Sunday) 04:00 hrs (GMT+2), but our team remains available and we are committed to supporting through the following alternative channels:

• Email: You may contact us by sending an email to info@puprime.com.
• Client Portal: You may submit a support ticket via the Client Portal to reach us.

We recommend clients to make any necessary account or trading arrangements in advance.

If you have any questions or require further assistance, please contact our Customer Care Team via Live Chat, email: info@puprime.com, or phone: +248 437 3105..