Weekly Weekend Scheduled Optimisation Notice

Dear Valued Client,

As part of PU Prime’s ongoing commitment to providing a stable and reliable trading environment, please be informed of the following weekly weekend scheduled optimisation activities:

1. Saturday Server Upgrade

• Schedule: Every Saturday, from 00:00 to 02:00 hours (system time). with an estimated duration of minimal and last no more than 30 minutes. The actual duration may vary depending on system requirements.
• Affected Platforms: PU Prime App, MT4, and MT5.
• Impact: During this period, clients may experience brief disconnections or disruptions affecting Trading, Account visibility in the Client Portal, Internal transfers, deposits and withdrawals
• Purpose: This scheduled optimisation process is conducted to optimise the system and enhance system overall stability.

2. MetaQuotes Server Optimisation

• Schedule: Every Sunday at 03:47 (system time), with an estimated duration of 10 minutes.
• Affected Platforms: PU Prime App, MT4, and MT5.
• Impact: Temporary interruptions may occur, including inability to open, close, or modify orders, as well as brief disconnections from the servers.
• Purpose: This fixed, routine process is conducted in line with MetaQuotes’ requirements to reduce server load and enhance overall platform stability.

Important Note:

Please note that, in accordance with the Client Service Agreement, PU Prime will not be liable for any potential losses that may occur during scheduled optimisation periods. We appreciate your understanding and will do our best to minimise any inconvenience.

We sincerely apologise for any inconvenience this may cause as we strive to provide you with better service. PU Prime is committed to providing you with the best trading experience and this Weekly Scheduled Optimisation Notice will enable us to ensure that you trade without any unexpected interruptions.

For other upgrades that may involve longer disruptions to your trading, we will announce them ahead of time in a separate announcement.

If you have any questions or require any assistance, please contact our Customer Care Team via Live Chat, email: info@puprime.com or phone +248 4373 105.